f299's Commitment to Responsible Play
f299 believes that enjoyable gaming is only meaningful when it is conscious and controlled — your protection is our highest priority.
For ages 21 and above onlyWhy Responsible Gaming Matters
Online gaming is a great form of entertainment — but like any entertainment, it has its proper limits. f299 is committed to building a safe environment for players in Bangladesh, where every player can set limits at their own discretion.
Gaming is never a solution to financial problems and should never be used as a source of income. At f299, we want every player to enjoy games consciously, within a set budget, and for entertainment purposes. If you feel that gaming is having a negative impact on your daily life, family, or financial situation, now is the time to take action.
On this page you will find detailed information about all of f299's safety tools, ways to recognise problematic gaming, and easy paths to getting support. We are always here to protect you.
Important Warning
Gaming is for adults only (21+). Never play to chase lost money or out of emotion. Set a fixed budget and stick to it. Gaming is not a path to financial solutions — it is a form of entertainment.
f299's Protection Features
Take control of your own gaming experience — our tools are always within reach.
Deposit Limit Setting
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A waiting period applies if you want to increase the limit.
Time-Out Break
Use the time-out feature if you want to step away from gaming for a while. You can take a break ranging from 24 hours up to 90 days. During this time, no deposits or bets will be accepted on your account.
Self-Exclusion
If you feel that gaming is becoming harmful for you, you can choose permanent or long-term self-exclusion. Once this decision is made, your account will be fully closed and cannot be reactivated.
Bet & Loss Limits
Set a limit on the maximum amount you can lose within a given period. Once this limit is reached, no further bets will be accepted automatically, keeping you protected from impulsive decisions.
Session Time Limit
Set a time limit on how long you can play in one sitting. When the set time is up, a reminder will appear to prompt you to take a break.
Direct Support
f299's 24/7 live chat and email support are always ready for you. Contact us in Bengali or English for any help related to responsible gaming.
Signs of Problematic Gaming
If you or someone close to you shows the following signs, consider seeking support.
You are spending beyond your means and repeatedly trying to recover lost money.
You feel restless or irritable when you cannot play, and you are unable to stop gaming despite trying.
You are hiding the amount you play and the money you spend from family or friends.
Gaming is causing you to fail in your work, studies, or family responsibilities.
You are taking loans to game or spending money meant for important expenses on gaming.
Sleep problems, anxiety, or depression are appearing, with gaming being a contributing factor.
Practical Tips for Safe Play
Set your budget in advance. Before you start playing, decide how much you can afford to spend. Once that amount is used up, end the session — do not make any additional deposits under any circumstances.
Respect your time limits. Avoid playing for long stretches at a time. Take regular breaks, get up, walk around, and focus on other activities.
Do not play under stress. Avoid gaming when you are angry, depressed, or under mental pressure. It becomes difficult to make sound decisions in that state.
Do not make gaming your only entertainment. Maintain a balance between gaming and your family, friends, sports, and other hobbies.
Avoid gaming when drinking alcohol or when tired. Judgment is reduced in these states and the risk of overspending increases.
Do not treat a win as guaranteed. Gaming outcomes are entirely random. No strategy or pattern guarantees a win — always keep this in mind.
21+ Age Verification & Child Protection
For ages 21 and above only
f299 provides services only to adult (21+) players. Opening an account or playing games by underage individuals is strictly prohibited. We verify age during the registration process and reserve the right to investigate any suspicious account.
If there are minors in your home, take the following steps:
- Use a password or PIN to protect your device.
- Always log out after ending a gaming session.
- Do not share your login details with anyone.
- Explain to children that online gaming is for adults.
- If needed, install parental control software on your device.
Contact Us for Help
Do not hesitate to talk about a gaming problem — our team is always ready to assist with full confidentiality.
f299 Live Chat Support
Speak directly with a support agent at any time through our 24/7 live chat service. Get help in Bengali with activating responsible gaming tools, setting account limits, or self-exclusion.
Available 24/7 in Bengali & English
Contact by Email
If you want to discuss something in detail, write to us by email. We handle any request related to responsible gaming, self-exclusion, or account matters with care.
Responsible Gaming FAQ
Enjoy the entertainment — responsibly
Get ready today for a safe and enjoyable gaming experience at f299.
Browse our games section or check the FAQ for any questions.